Privacy Policy

Elite Remote Agent ("we," "us," or "our"), operated by James Burbank in Phoenix, Arizona, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at eliteremoteagent.com and use our platform (collectively, the "Platform").

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Platform.

We collect information you provide directly, information collected automatically when you use the Platform, and information from third-party service providers.

Information You Provide Directly:

Information Collected Automatically:

• Usage Data: Pages visited, features used, time spent on the Platform, browser type, device type, and operating system
• Log Data: IP address, access timestamps, referring URL, and error logs
• Cookies: Session cookies used for authentication and preference cookies (see Section 6)

Information From Third Parties:

• Stripe: We receive confirmation of payment success or failure and a Stripe Customer ID. We do not receive or store your full card number, CVV, or bank account details.
• Supabase: Our database and authentication provider may generate metadata related to your session and account activity.

We use the information we collect for the following purposes:

• Provide and operate the Platform — creating your account, displaying VA profiles, managing your dashboard
• Process payments and subscriptions — billing, renewals, refunds, and payment confirmations
• Communicate with you — account confirmations, password resets, subscription updates, and support responses
• Improve the Platform — understanding usage patterns to fix bugs, add features, and improve user experience
• Ensure security — detecting fraud, unauthorized access, and Terms of Service violations
• Legal compliance — meeting our obligations under applicable law and resolving disputes
• Marketing (with your consent) — sending information about new features or offers if you have opted in

We do not use your personal information to make automated decisions that significantly affect you without human review.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

• Service Providers: We share necessary information with Stripe for payments and Supabase for database/auth. These providers are contractually required to protect your information.
• VA Profiles: When you send a hire offer to a VA, we share your name and business information with that VA.
• Legal Requirements: We may disclose information if required by law or court order.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.

All payment processing is handled by Stripe, Inc., a PCI-DSS compliant payment processor. When you subscribe, you enter payment information directly into Stripe's secure interface.

Elite Remote Agent never receives, stores, or has access to your full credit card number, CVV, expiration date, or bank account details. We receive only:

• A Stripe Customer ID (an anonymized reference number)
• Confirmation that a payment succeeded or failed
• The last 4 digits of your card (for display in your account)

For more information, please review Stripe's Privacy Policy.

We use cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored in your browser.

We do not use advertising tracking cookies or sell cookie data to advertising networks.

Managing Cookies: You can control and delete cookies through your browser settings. Note that disabling cookies may prevent you from staying logged in.

We retain your personal information for as long as your account is active or as needed to provide the Platform:

• Account data: Duration of subscription plus 90 days after cancellation
• Payment records: 7 years in compliance with financial record-keeping requirements
• Support communications: Up to 3 years
• VA application data: 12 months after rejection or termination
• Usage logs: Up to 12 months

After the applicable retention period, we securely delete or anonymize your personal information.

We implement appropriate technical and organizational security measures to protect your personal information:

• All data transmitted between you and the Platform is encrypted via HTTPS/TLS
• Passwords are hashed using industry-standard bcrypt — we never store plain-text passwords
• Our database (Supabase) uses row-level security policies ensuring you can only access your own data
• Payment processing is handled entirely by Stripe and never touches our servers
• Access to production systems is restricted to authorized personnel only

No method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Opt-out of marketing: Unsubscribe from marketing emails at any time
• Account deletion: Delete your account at any time through your dashboard

To exercise any of these rights, contact us at james@soldbyburbank.com. We will respond within 30 days. California residents may have additional rights under CCPA; EEA residents may have additional rights under GDPR.

The Platform is intended for business professionals who are 18 years of age or older. We do not knowingly collect personal information from children under 13.

If you believe your child has provided us with personal information, contact us at james@soldbyburbank.com and we will promptly delete that information.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active subscribers by email at least 7 days before changes take effect
• Post a prominent notice on the Platform

Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: james@soldbyburbank.com
• Business: Elite Remote Agent
• Location: Phoenix, Arizona
• Website: eliteremoteagent.com

We aim to respond to all privacy inquiries within 5 business days.